Shipping policy

1. Domestic Shipping Policy

Shipment Processing Time

All orders are processed and crafted within 1-14 business days. However, this time may vary depending on our capacity, and the turnaround time will be visible at the top of the website homepage at the time of ordering. Turnaround times do not include weekends or bank holidays.

If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. For urgent shipping enquiries, please contact us via sunshineandsunnah@gmail.com.

For social media messaging, please allow time 1-3 days for us to respond. Please note, our social media inboxes are not monitered.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. From 18/02/2026 all packages will be sent either Royal Mail Tracked 24 or Tracked 48 to ensure every customer has a tracking number. 

Express shipping prioritises the processing and shipping times - it does not speed up our process of crafting your products. Please email for further information.

We reserve the right to charge more for shipping in situations where the cost of shipping is considerably high.

Please contact us for urgent orders.

Delivery delays can occasionally occur due to postal disruptions or external factors (e.g. strikes, processing errors at the depot). We are not liable for these delays and cannot issue refunds or a return as a result of these delays. We will only do so at our own discretion.

3. Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) if your order has been sent Tracked 24/Tracked 48. The tracking number will be active within 24 hours ONLY for Tracked parcels. 

4. Delivery Address Accuracy

Please ensure that your shipping address is correct before placing your order. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, a re-delivery fee may apply. If the fee is not paid, we will assume you do not want your order, and will not issue a re-fund or a return. 

5. Damages and Lost Parcels

Sunshine and Sunnah is not liable for any products damaged or lost during shipping. However, if your order arrives damaged please contact us within 48 hours of delivery at sunshineandsunnah@gmail.com with photos of the damaged item(s), and we will assist with a resolution.

For lost packages, please contact the courier directly with your tracking number, or contact us if further support is needed.

Please allow the expected delivery time to pass, plus one business day, before contacting us.

6. International Shipping

For international orders, please contact us for custom arrangements (if applicable). 

7. Contact Us

If you have any questions about this Shipping Policy, please contact us:

Email: sunshineandsunnah@gmail.com

Phone: 01924 438092

Address: please contact us for our address

8. Local Collection (Huddersfield/Dewsbury)

Please bring your order confirmation email when collecting. Contact us to arrange this. We operate heavy machinery so we are open to the public via appointment only.